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Privacy Policy

Last updated: July 1, 2023

Introduction

The Mac Factory Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our services, or interact with us in any way.

Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. By using our website or services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, postal address, phone number, and other information you provide when you create an account, place an order, or contact us.
  • Payment Information: When you make a purchase, we collect payment information, including credit card details, billing address, and other financial information necessary to process your payment.
  • Device Information: We may collect information about the device you use to access our website, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Log Information: We automatically collect certain information when you use our website, including your IP address, browser type, access times, pages viewed, and the page you visited before navigating to our website.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, maintain, and improve our services
  • To process transactions and send related information, including confirmations and receipts
  • To send you technical notices, updates, security alerts, and support and administrative messages
  • To respond to your comments, questions, and requests, and provide customer service
  • To communicate with you about products, services, offers, promotions, and events, and provide other news or information about us
  • To monitor and analyze trends, usage, and activities in connection with our services
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect our rights and property
  • To personalize and improve your experience on our website
  • For any other purpose with your consent

Sharing Your Information

We may share your personal information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a legal obligation, such as a court order or subpoena, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when you have given us your consent to do so.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request that we correct any inaccurate personal information we hold about you
  • The right to request that we delete your personal information in certain situations
  • The right to request that we restrict the processing of your personal information in certain circumstances
  • The right to object to the processing of your personal information in certain circumstances
  • The right to receive your personal information in a structured, commonly used, and machine-readable format

To exercise any of these rights, please contact us using the details provided below.

Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

The Mac Factory Ltd

Camden Lock Market

Camden Lock Place

London, NW1 8AF

Email: info@themacfactory.co.uk